That's almost the way I used to speak to people wanting help where I worked, seemed to work very well.
I was disarmed by a lovely Irish lady a few months ago when I was trying to get my internet sorted. She was working from home and seemed like a really helpful grandma. She even said she received Christmas cards from some customers! We got on very well but I won't be doing the Christmas Cards.
Did my internet improve? Sadly no
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