Re: EHIC - E111 - Renewal
Posted by Liz Dance on May 30, 2018, 4:54 pm, in reply to "Re: EHIC - E111 - Renewal"
Hi Mac, No I didn't pay for my new card, it was after the chap had taken all my particulars and asked for payment of £27 for each card that I realised that something wasn't right as I knew that renewals were free, so I queried the charge, after a bit of a discussion the chap said that I could apply at the Post Office for a free card. I should also mention that the person I spoke to said that he couldn't take payment on the phone this would have to be done via a safe internet link and said that he would need to send me a confirmation email for me to check before paying and then once payment had been made they could obtain the card, it would have been easier if I was informed at the beginning of the conversation that there would be a charge I would not have given my details as I would have realised I was not speaking to a Government Dept. |
I called the Government Dept responsible for issuing the cards and explained the problem, the person I spoke to was actually sitting in an office Newcastle side of the Tyne Bridge. Anyway, he said that my details had not been accessed. I explained my problem, the chap said that the company in question had actually covered themselves as they had given me advice, albeit almost at the end of the conversation, where I could obtain the card for free. New cards are on the way to me, however I am a little bit concerned that details such as DOB, home address, NI no's etc had been given before realising that it was not a Government official that I was speaking to. I am even more curious as to how this agency knew my card was due for renewal at the end of this month as my original application had been made via the Government and not via another agency?
A word of warning to everyone if you should receive an email about your E111 card please check that it is from the Government and not an agency who require payment for the service. By the way if you Google EHIC-E111 Renewal, this agency's details appear before the Government site?