to deal with major screwups with updating my Verizon cell phone. It was a flipping NIGHTMAREthat went on for nearly 4 weeks. FIVE replacement phone orders later, I finally got the new phone. It's still nor right, but at least this one functions and I have it in hand. Unlike the other 4, 2 that AI inadvertently canceled on me when their deliveries were late, so I had to send back because they'd been canceled en route. One i totally hated and didn't even order. One that arrived defective, with no sound capability. And finally one close to what I wanted, that works at least, and that I've decided to keep rather than deal with that AI system ever again! That doesn't include how many times AI accidentally disconnected me after waiting literally hours to finally get sent to a human ( that AI promptly disconnected instead of connected to, forcing me to start all over again!) BTW, their first line humans are basically useless too! Always insist upon talking to a 2nd level human tech to bypass the morons who come after the useless AI idjits.

Ditto trying to deal with an automated CVS Specialty pharmacy issue with a couple of my specialty meds. It took days to get it straightened out!

Their limits are beyond description and the maddening nature of being unable to get to a human being to explain situations beyond AL'S ability to understand ANYTHING out of its limited programming can make the most patient person scream and tear out their hair!