Criminals exist in all walks of life.
The story is true. But the bank made sure that the customer wasn't out of pocket and the employee was tried and jailed.
One regular customer scam was to claim that someone had stolen money from an account via an ATM. Thousands of those cases proved to be debit cards being used by relatives who had been given the card by mum or dad to draw out money for them and then went on to help themselves! Many more were debit cards that were stolen but actually had the PIN written on it!!
So I do not believe that the Banks are institutionally dishonest but there is no doubt that there has been large scale staff dishonesty such as evidenced by the recent PPI scandal.
Not a lot changes. Just the methods!
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