Sheila it's scary. I asked what happens if I have a heart attack while waiting for this so called emergency. The answer was " Take it easy to avoid one but if you do have one, ring 999! Charming. I feel scared to move or lift. The system is a joke along with the idiot jobs worth. My doctors surgery is a bigger joke. It's all about 3 girls on phones and them trying to do the doctor's job.!