Norman Dunn's 'Hebburn and our Neighbours Forum'

Norman Dunn's 'Hebburn and our Neighbours Forum'
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Tesco Mobile Phone

Posted by Mac Hardy on January 21, 2023, 9:46:50

I have asked this question before but now my contract is due for renewal, we live in Clennel Avenue , Hebburn and our mobile phone reception is pathetic, difficulty in making calls, poor reception and calls cut off mid stream. does anyone in the area have the same problems or could suggest an alternative supplier ?

Re: Tesco Mobile Phone

Posted by Helen on January 21, 2023, 9:55:53, in reply to "Tesco Mobile Phone"

We live corner of West Parade and don’t have any problems with mobile phone

Re: Tesco Mobile Phone

Posted by Norman Dunn on January 21, 2023, 11:15:39, in reply to "Re: Tesco Mobile Phone"

Hi Mac, if you uses your phone in your garden , is it still as bad?
Some thick walls in older properties stop the signal. My son lives in a 100 year old house and gets a terrible signal.

Re: Tesco Mobile Phone

Posted by Mac Hardy on January 21, 2023, 11:29:09, in reply to "Re: Tesco Mobile Phone"

Helen, who is your phone provider ?

Re: Tesco Mobile Phone

Posted by Ian Turnbull on January 21, 2023, 13:47:41, in reply to "Re: Tesco Mobile Phone"

We live near Argyle St & receptions very poor.. 02

Re: Tesco Mobile Phone

Posted by Mac Hardy on January 21, 2023, 16:10:08, in reply to "Re: Tesco Mobile Phone"

Helen,

Thanks for taking the time to call on me earlier, unfortunately I was in the middle of my lunch and didn’t have much chance to chat but I really appreciate you calling, thanks again.

Re: Tesco Mobile Phone

Posted by Ken Wood on January 21, 2023, 11:13:37, in reply to "Tesco Mobile Phone"

Hi just checking all your providers in your are postcode NE31 1UX (see attached screen shots) the area does not seem to have any problems with 3G ,4G, ONLY 5G is the problem , you can change the setting on your phone to only use the lower settings for better performance, but you need to go into setting or the shop can do it. It may be your phone, Samsung from Tesco are very good , but that depends on your budget , Vodaphone do good PAYG deals to , hope this helps

Re: Tesco Mobile Phone

Posted by Mac Hardy on January 21, 2023, 11:32:50, in reply to "Re: Tesco Mobile Phone"

Ken, Thanks for the info, our post code is NE31 2TW, would that be any different, we both have Samsung phones from Tesco, I was thinking about changing to an Apple phone but not much point if signal is still rubbish.

Re: Tesco Mobile Phone

Posted by Ken Wood on January 21, 2023, 11:47:43, in reply to "Re: Tesco Mobile Phone"

Hi Mac , no difference with signal in your postcode area, as to Apple iPhones, they can be very difficult to use with respect to our age (70s) you have to setup emails and security and then also thing called "iCloud" and if you forget your password, it is a nightmare to get your phone to reset and even more difficult to unlock , in my opinion stay away from iPhone ,stick with Samsung, far better to use, good camera, good security called "Knox" and so better for sound, just set it or a lower bandwidth 3G AD 4G if you require any help I can pop down sort it out, so may not need a new phone at all, just go "SIM CARD ONLY" cheaper, hope this helps.

Re: Tesco Mobile Phone

Posted by Mac Cummings on January 21, 2023, 12:37:11, in reply to "Re: Tesco Mobile Phone"

To me iPhones are brilliant. They interface with our iPads etc I certainly wouldnt change now.
But they depend on the same network so if your signal from a provider is rubbish an iPhone wont help.
Jean and I both have iphones. Our supplier is 3 who we have been with for years and the signal locally is fine.
Our monthly cost are great. I pay £10 for unlimited calls and texts plus 8GB data which is more than enough mobile data for me. I mostly link to local wifi in pubs/restauramts etc etc if I am browsing. Jean just £6 for much less Data but fine for her usage profile.

Re: Tesco Mobile Phone

Posted by Norman Dunn on January 21, 2023, 12:45:41, in reply to "Re: Tesco Mobile Phone"

I use a Samsung phone with Vodafone. I live mins from you Mac and never have any problems with the signal..

Re: Tesco Mobile Phone

Posted by Mac Hardy on January 21, 2023, 12:59:26, in reply to "Re: Tesco Mobile Phone"

So many friendly, helpful people, Ken if you Personal message me with your address I could call in if you wouldn’t mind, don’t want to inconvenience you. High Tech is beyond me !

Re: Tesco Mobile Phone

Posted by Ken Wood on January 21, 2023, 13:22:49, in reply to "Re: Tesco Mobile Phone"

Hi Mac, I can pp down in Morning if you agree , not sure of your personal connections or address you can contact me via my email if easier, kwaw1892@gmail.com

Re: Tesco Mobile Phone

Posted by Allan Campbell on January 21, 2023, 17:06:37, in reply to "Tesco Mobile Phone"

Mac check where the mobile phone mast is and then are there any large buildings blocking the signal.

Have you have your internal walls covered with foil backed insulation plasterboard.

Is the signal OK if you are in your garden?

We are in a valley and to get a good signal we have to go half a mile up the hill behind us but we can sometimes get a signal if we stand on the raised bank across the road from the house but that’s really just for texts.

The pain is that if I set the phone alarm for the following morning and put it under my pillow the damm thing picks up texts during the night. Youncan bet that I no sooner get into bed then texts arrive usually o2.

Allan C.

Re: Tesco Mobile Phone

Posted by Ray Forster on January 21, 2023, 19:11:51, in reply to "Re: Tesco Mobile Phone"

Tesco mobiles are generally locked. However, if you go on their website, they will unlock it for free.

It can take a couple of days but if you use their online chat facility as I did, it took about half an hour.

So if you are happy with your phone, then you can look for a SIM only deal.

I have no problem with my Tesco signal in Jarrow but are changing to EE SIM only when my contract with Tesco runs out, as Tesco (O2) coverage in the Lakes and Northumberland is variable. EE is much better.

Mobile phones

Posted by Allan Campbell on January 21, 2023, 19:25:54, in reply to "Re: Tesco Mobile Phone"

Tesco mobile runs on the o2 network not it’s own system.

You should be able to check via your phone which systems it will receive through the settings and networks.

You should also be able to check the signal strength at your postcode for each of the network providers. Try indoors and just outside your house.

Some years ago you could get a signal booster from Vodaphone and others but I think that was stopped say 5 years ago.

I have been thinking of buying a signal booster that they make for caravaners. However we do not use our mobile phones much.

Our main contact with family and friends is by FaceTime and massaging with Apple iPads and phones.

There is WiFi calling but that is contract based at additional cost which our family use because of business.

Allan C.

Re: Tesco Mobile Phone

Posted by Mac Hardy on January 22, 2023, 12:04:57, in reply to "Tesco Mobile Phone"

Further to my problems Ken Wood kindly came to our house and spent considerable time sorting out both of our phones, a true gentleman whose help is greatly appreciated.

Re: Tesco Mobile Phone

Posted by John Shearer on January 22, 2023, 12:36:34, in reply to "Re: Tesco Mobile Phone"

Well done Ken & Mac, any further info on what was the main problem with the poor signal? Mac. I was with 02 but changed over to Vodafone this week as 02 was becoming expensive for the Sim only deal. I now pay £6.00 per month for 4Gb data, unlimited calls and unlimited texts. Oh and the signal is much stronger than 02.

Re: Tesco Mobile Phone

Posted by Ian Turnbull on January 22, 2023, 17:28:37, in reply to "Tesco Mobile Phone"

Friday nr. Argyle St. Working on mast & another mast is to be erected.

Re: Tesco Mobile Phone

Posted by Mac Hardy on January 23, 2023, 19:42:46, in reply to "Re: Tesco Mobile Phone"

Obviously signal strength depends upon where you live, the type of property and location of the mast. Ken was extremely helpful in increasing the speed on our phones and other technacities, time Will time if our problems improve, a great, very clever guy.

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