Norman Dunn's 'Hebburn and our Neighbours Forum'

Norman Dunn's 'Hebburn and our Neighbours Forum'
[ Norman Dunn's 'Hebburn and our Neighbours Forum' ]

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GP Appointments

Posted by Liz Dance on 16/10/2024, 10:58:07

I am wondering if my experience is happening across the country? I live in Herefordshire, following a course of treatment I was told that I needed to book what was called a ‘routine appointment’ with a doctor, I jus5 called the Surgery and was told that the next routine appointments start 2 weeks tomorrow, so I have been asked to call the Surgery tomorrow to make an appointment for these so called routine appointments’ on 31st October!!

My question is, is this now normal surgery practice or is this just my GP’s practice operating this system? I find it annoying that you ring the Surgery, hang in the phone for ages in order to get to speak to a Receptionist, then be told about this silly system, I can’t understand how a computerised system can’t cope with making an appointment a few weeks in advance?

Re: GP Appointments

Posted by Norman on 16/10/2024, 11:40:55, in reply to "GP Appointments "

Aren't GP's paid their salary because of the number of patients on their books?
For most of my life I rarely needed to see a GP, but the GP was still being paid for me cos I was on his books.
If they were made to operate like a business does they'd want to see Patients because we are now customers and if a business doent get customers, they go bust.

Re: GP Appointments

Posted by Allan Campbell on 16/10/2024, 12:34:43, in reply to "GP Appointments "

It’s like Hens Teeth. 2 weeks wait. You could be dead before you get to the appointment date.

It’s got to the point that I’m better doctoring myself. Ok it’s minor things BUT!

I arrived for my last appointment on time at 12 and wondered why no call at 25 past so asked at reception. I should have been at another surgery 10 miles away. They failed to mention that small detail over the phone and I had not checked my patient notes on line.

Probably my fault but they also didn’t send a text as they usually do.

Allan C.

Re: GP Appointments

Posted by Sheila on 16/10/2024, 13:52:16, in reply to "Re: GP Appointments "

After taking on more doctors , we can now book ahead for an appointment, before it was just seen the same day. Whenever I tried there were always fully booked. I assume booking on line takes precedence. Now having more doctors they are advertising for more patients.

Re: GP Appointments

Posted by Brian on 16/10/2024, 16:54:38, in reply to "Re: GP Appointments "

It varies greatly from practice to practice. I think it depends on what booking system they use and the ratio of GPs to patients.

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[ Norman Dunn's 'Hebburn and our Neighbours Forum' ]

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