I really don't think it's a virus or malware because her laptop isn't showing any signs of a virus/malware. Everything works as it should except for the fan running on high for a month and the red coloring.
Normally if it was a virus/malware there would be some sign like not being to open certain files, not being able to run or update malware scanners or things just not opening like they should and her laptop isn't showing any of those signs.
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