When registering it is essential to tick the box next to that and then click on each of the relevant images which will be displayed with a part of a car, street sign etc. What people have to look for varies.
When that is completed successfully and people submit their application Boardhost sends the applicant an email with a link, which has to be clicked on.
All of the initial communications from Boardhost happen almost immediately.
Boardhost then contacts me and I add the user's name to the list of those who have access. That is where a delay may occur -- if the email comes when I am away from my computer.