I just dropped off my husband at ZLO, for his Alaska flight to LAX. We arrived more than an hour before departure. We are usually there much earlier than that.

His flight was scheduled for 3.51 pm and we came to the counter at 2.35 pm.

But they told him he could not check in, meaning he would miss his flight, since for an international flight he has to be there 3 hours ahead of time. Those are the rules, they said. He should have been there at 1 pm!!

We knew that those are the recommendations at airports, but we have never known them to be rules…

In the end, they told my husband they would make an exception for him, this one time and they let him check in so he did not miss his flight.

So 3 hours at the tiny/nothing to do ZLO airport…?!!! Especially off season. Ouch!

I hope they will realize their new rule is not practical nor realistic for a small airport like ZLO and I am sure many customers will complain.
I guess I will be the first…