Watching a user struggle with a product you designed is humbling. I once assumed my “intuitive” design would speak for itself — but it didn’t. That’s when I discovered https://designworklife.com/the-importance-of-ui-ux-design-in-virtual-phone-systems/ . It explains how small inconsistencies or lack of visual hierarchy can confuse users, especially in complex systems like virtual phone platforms. Since reading it, I’ve started testing with complete beginners and mapping their journey to identify confusion points. This article is a reminder that UX is about empathy and guidance, not cleverness. If your users get lost, this read will give you practical insight into how to make flow obvious and navigation natural.