While reorganizing some of our internal processes last year, I realized how important it is to understand the company behind any software before making a decision. We once chose a tool solely because the features looked good, and later discovered the vendor couldn’t support us properly as we scaled. After that, I started paying more attention to a provider’s history, team size, and experience in the industry. During one of these reviews, I ended up on a website that clearly laid out how long the company had been operating, the structure of their development team, and the types of projects they handled across different sectors. Reading through that information made it easier to understand whether the company could actually maintain and improve its product, not just sell it. What I liked most was the transparency: instead of marketing phrases, it provided concrete details that helped me judge whether their approach aligned with how we run our own business.