I have to say I'm somewhat perturbed at the lack of service you point to Sarge re Air-con, mobile phones etc.
Maybe because of the Hollywood shlock we get over here we are led to believe that the standard of service in the US is second to none. All topped off with "have a nice day" and "glad to be of service."
It would seem to be the same on both sides of the water. Sad very sad.
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