Now, that notion of doing the minimum possible, skinning every saving and penny profit in the immediate moment, contracting customer service to low-bid entities whose job is to shield the company from the customer, and make sure the customer knows he is an annoyance after making that purchase, all that is considered "good business", business based on immediate profit and the investor/owner rather than longterm relationships, repeat business potential, and the customer held in respect as the income source.
There still are customer-oriented companies, though. The recent repair people who fixed our iPhones (called Ubreakifix) get it. Jobs well done, one day turnaround, warranted for a year, and a joy to interact with. They will be getting our loyalty and our recommendations. Certainly, companies like Best Buy who hide behind phone trees and answering services, will not.
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