Good for her!

UK UPS can go pound sand up their arse, hiding behind privacy law to cover up their lousy services.

So far, I have had good luck with them here, far better than FedEx, both in the accuracy of their deliveries and their being responsible for correctly delivering as a matter of contract.

Doesn't mean they wouldn't shirk those responsibilities if they possibly could, of course, but over here they are obligated as a matter of the contract with the shipper, who in turn is obligated as a matter of contract to the purchaser/recipient.