Following a double femur fracture in January, my partner was unable to walk last Sunday so I rang 111. The ambulance turned up 6 hours later at 2.30am. We arrived at Whiston A & E where we remained for the next 16 hours. After that, she was given a bottle of morphine and told to take it whenever. Then she was wheeled to the exit still in night attire and told to get a taxi. She asked for pain killers three times while we sat but all requests were ignored. Other patients said they had been there for over 10+ hours. On 45 yrs old lady was waiting for heart test results and had been waiting 16 hours. This is the true state of the NHS A & E. Today I am calling in ITV North West as this cannot go on.