Norman Dunn's 'Hebburn and our Neighbours Forum'

Norman Dunn's 'Hebburn and our Neighbours Forum'
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Digital appointment booking etc.

Posted by Allan C. on 1/10/2025, 6:59 pm

Our doctors have a digital booking system.

You fill in a questionnaire, If you can find it to fill in.

Older folk or those that cannot find or work it can on the phone have the receptionist complete it ( that block the phone line).

Most of these type of things put us old folk off or just cannot manage.

Since last Friday we have been trying to find out if a particular injection can be given if it’s less than 6 months before an Opn.

We and our daughter been trying to clarify things. Got no where so cancelled the injection but that took 3 days to be able contact someone to cancel. Kicked from one person to another.

Total time wasted 5 hours for us and probably the same for our daughter.

Digital anything is usually very difficult for us older folk. We sort of just manage. The term user friendly no longer exists I think.

Allan C. From a campsite up North

Re: Digital appointment booking etc.

Posted by Stan Wears on 1/10/2025, 7:38 pm, in reply to "Digital appointment booking etc."

Couldn't agree more Alan. Far too much digital. When it goes wrong, it creates chaos. My doctors is the same but ask a receptionist a question and they panic. I remember corner gossip shops where life was about people but today it's supermarket machinery and grab quick money. The world has gone digitally crackers!

Re: Digital appointment booking etc.

Posted by Mac Hardy on 2/10/2025, 9:45 am, in reply to "Re: Digital appointment booking etc."

GP’s like many other organisations fail to understand that many older people are not computer literate, in my surgery you cannot request an appointment at the desk and have to either phone or use a computer, so annoying !

Re: Digital appointment booking etc.

Posted by Carol in hampshire on 2/10/2025, 9:48 am, in reply to "Re: Digital appointment booking etc."

Same here in Hampshire Mac
Although they do offer a ring back

Cancelled the injection yesterday

Posted by Allan C on 2/10/2025, 3:22 pm, in reply to "Digital appointment booking etc."

Final managed to get through and cancel the injection and they said that we’ve done the right thing.

Lo and behold the Surgeon rang at 11.30 today and confirmed the operation to go ahead in early December.

I wonder if our and daughters efforts paid off?

Allan C.

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