Honestly if someone needs to hold your daughters hand through the process then playing in college may not be the right fit for her. The organizations job is to get your daughter noticed. Get eyes on her and get the process started. They cannot do their homework for them or take tests. They cannot sit there on the phone with them and help answer questions. Its pretty much common sense how to go about interviewing. Maybe, just maybe its up to you as a parent to teach her on how to handle herself.