Your situation sucks, Ken. Unfair that the customer's word means more than yours.

Back when I was almost about to retire, I went to an evening meeting to discuss a proposed residential subdivision. I had done the traffic study. In response to a resident's question, I said that most of the traffic would come in and out at the main entrance.

He made some snide comment that I didn't know what I was talking about and that most people would come in and out past his house, which was a back route that was longer and that most people WOULDN'T use.

I snapped back at him. 30 years of listening to idiot residents who thought they could treat us all like crap finally boiled over and I snapped back at him. I forget what I said. Something like "That would be stupid! Why would people go THAT way?"

The County Supervisor was there and when I glanced at him he was glaring at me.

Fortunately I retired soon after. lol