I am not surprised by your story.

My granddaughter has a summer job - working as a hostess. She is still a high school kid - 16 years old and very excited about the job. She has already had to defend herself because of an over-bearing manager who has the attitude of 'I'm right, you're wrong. End of story'. Happy to say she stood her ground, proved her case and won the argument. He is the worm in an otherwise barrel of good apples.

You have to stand up for yourself. No one else is going to do it for you and there are a lot of companies that would simply rather assume the worker is guilty than go to the bother and make the effort to really do a proper investigation.

Only two complaints out of so many, many clients - ridiculous that they would even consider terminating your account, but if there is an abundance of drivers looking for work they probably are not worried about the loss of one driver.

Crappy of them to treat you that way. But not surprising, sad to say.