Norman Dunn's 'Hebburn and our Neighbours Forum'

Norman Dunn's 'Hebburn and our Neighbours Forum'
[ Norman Dunn's 'Hebburn and our Neighbours Forum' ]

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amazon

Posted by Mac Hardy on 2/8/2026, 12:07 pm

Can anyone help, I have been trying to make a purchase from Amazon without success, tried to contact their customer services by email at the address shown on their web page and comes back not recognised, tried phoning and after being on the phone for half an hour with an advisor who assumes I am a computer expert gave upas a bad job. Any assistance in a way to make contact preferably by email would be appreciated.

Re: amazon

Posted by Liz Dance on 2/8/2026, 12:18 pm, in reply to "amazon"

Hello Mac, hope this helps:

Go into Amazon.co.uK then look at the left hand side of the page you will see 3 little lines next to that is the word All, click on the lines, scroll down until you come to Help & Settings, click on Customer Service this then brings up loads of options that you can enter to start email. Hope this helps.

Re: amazon

Posted by Mac Hardy on 2/8/2026, 12:46 pm, in reply to "Re: amazon"

Well Liz that didn’t work, didnt get that page or any lines !

Re: amazon

Posted by Liz Dance on 2/8/2026, 1:19 pm, in reply to "Re: amazon"

Sorry Mac, is there nothing in the Amazon page that you can get that can connect you to Customer Services?

Do you have an option for an in line chat, I have used this service previously it’s OK, a bit slow going waiting for them to reply to your questions though.

Re: amazon

Posted by ricky on 2/8/2026, 12:18 pm, in reply to "amazon"

Mac, are you using a pc, laptop, phone, tablet?
I take it do have an account with Amazon? I haven't used Amazon for a while but I registered a credit card with them and need to log on to purchase anything. Very similar idea to Ebay.

Re: amazon

Posted by Mac Hardy on 2/8/2026, 12:32 pm, in reply to "Re: amazon"

I purchase books to download onto my IPad on a regular basis so assume I have an account but if so have no idea of a number !

Re: amazon

Posted by Bill Wallace on 2/8/2026, 4:51 pm, in reply to "Re: amazon"

This gives you all kinds of options to contact them. Scroll through to see if it helps: https://www.aboutamazon.co.uk/news/retail/how-to-contact-amazon-uk-customer-service

Re: amazon

Posted by Doreen on 2/8/2026, 7:22 pm, in reply to "amazon"

Hello Mac, I’ve used this number when I called Amazon to cancel Amazon Prime and it worked for me. 0800 496 1084. Hope it helps.

for Mac H

Posted by Mac C on 3/8/2026, 10:29 am, in reply to "amazon"

What is the nature of the problem you are encountering in trying to make your purchase?
I could try initiating a purchase from this end without actually proceeding to payment if you are prepared to share the detail of the item you require.

Re: for Mac H

Posted by Mac Hardy on 3/8/2026, 10:56 am, in reply to " for Mac H"

Thanks for all your help and advice folks, got in direct touch with the author who helped me, Amazon were a total waste of time, absolutely useless !

Re: for Mac H

Posted by Mac C on 3/8/2026, 12:42 pm, in reply to "Re: for Mac H"

Well done!
I must say Mac that I use Amazon extensively and have had no problem either buying or returning. The latter is particularly good.
I do agree though that the "contact system" can be eclectic!

For Mac C

Posted by Mac Hardy on 4/8/2026, 9:23 am, in reply to "Re: for Mac H"

I regularly buy and download books from Amazon and have had no problems in the past, however on this occasion the book I wanted to buy was marked in Dollars and when I tried to contact Amazon I found great difficulty, I couldn’t get through by email, when I phoned the advisers were worse than useless and it was only when I contacted the author that I got help. Very surprised as the poor service from Amazon!

Re: For Mac C

Posted by Dexy on 4/8/2026, 9:57 am, in reply to "For Mac C"

Mac, if the book was priced in dollars rather than pounds, do you think you may have been looking at it on Amazon.com (the american site) rather than Amazon.co.uk? I don't think a UK account can buy from the US site without setting up another account but I could be wrong. Also, it would need to be available for international shipping which could be pricy to say the least.

For Dexy

Posted by Mac Hardy on 4/8/2026, 1:12 pm, in reply to "Re: For Mac C"

Hi, No, I purchase books from Amazon onto my IPad every few days without any problem, other books I looked at were all normal in Pounds and Pence. Don’t know what is going on with this one but the service or lack of it from Amazon was atrocious !

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[ Norman Dunn's 'Hebburn and our Neighbours Forum' ]

Rules! No bad language or derogatory remarks or we will delete. Anyone sharing our content on Face Book must credit 'Hebburn and our Neighbours'.