For one, she said, it's already "a lengthy process" to get an appointment for in-person services.
"There's no way to schedule an appointment online," Romig said. "So you have to call the agency's 800 number. Right now, the wait for a call back from Social Security is two and a half hours. And that's if you get through to an agent at all. Most people don't."
She also said once someone does get through and makes an appointment, they usually wait "more than 28 days for the next appointment" that's available.
And for many seniors and disabled Americans, Romig said, an in-person appointment is not physically doable.
"Not everyone drives, particularly seniors or people with disabilities," she said. "And not everyone is able to leave the house. Think about people who are homebound or hospitalized. So, this is incredibly burdensome for the older and disabled people that the SSA serves."
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Was this smart, stupid, cruel or something else? I had to create an entirely new account.
If you created a Social Security username before September 18, 2021, you need to transition to a new Login.gov account or use an existing Login.gov or ID.me account to access our online services....
Why am I being asked to transition from a Social Security username to Login.gov?
You will no longer be able to access your personal my Social Security account with your Social Security username. You will need an account with one of our credential service providers, Login.gov or ID.me. This will simplify your sign-in experience, provide safe and secure access to our online services, and better align with federal authentication standards.