Hi everyone, I just spent half my morning helping my neighbour with a problem that may be going to affect lots of our older generation. This problem was that you cannot call your medical practice or medical health group for your repeat presciption , all has changed. The message was from The Felling Medical Group, dated the 7th of July. I called his medical group at Felling, explained the difficulty he was having, and the answer was that he should "email" it. I then went on to explain he was NOT ON THE INTERNET or did not have a "SMART PHONE" or an email account, or indeed the NHS app, on any device, well, he will have to call in and fill in forms, then he will get his prescription eventually, I then went on to ask can you order it now if I hand you over to this person, will you just this once as he has had no information, well the messages are on our website, guess what my answer was!!!. Here is part of their website messages
quote: many NHS practices are stopping the practice of taking prescription repeat requests over the phone and encouraging patients to use online services like the NHS App or website.
What are the alternatives?
Most practices are encouraging patients to use the NHS App or their website to order repeat prescriptions. All sounds easy, YES, well not really, that word I seem to use the time is "if" IF you have the internet, if you have a computer or laptop or maybe a Samsung type tablet, or an iPad or a "Smart Phone" Then once again that word "IF" you have the knowledge to use these devices, : first downloading the NHS app. installing your information, then knowing how to use the NHS sections and ordering your prescription, or reading your messages and looking at your health records, all your health life is on this app, If, you know how to use it, now it if, you want a prescription and do not have all this technology you have to go to your medical centre, this is just my warning to all.
This will happen to every medical group in the next few months, and I advise you all to check your phones or technology devices for the NHS app, and learn or buy or get a smart device if you get stuck or require advice, just ask. Hope this helps